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Troubleshooting
Use this page when something looks wrong or incomplete. Most issues are caused by scope/settings, access requirements, or misconfigured destinations.
I can’t sign in
- Confirm you’re using the correct email address.
- If you use Google sign-in, use “Continue with Google”.
- If you see a lockout message, wait for the cooldown period and try again.
A dashboard is empty
- Confirm brand selection (if applicable).
- Confirm market/region and language.
- Refresh after a few minutes.
- Try a broader time range if you are looking at a narrow window.
- Confirm your plan includes the feature you’re trying to view.
I’m getting “access denied”
- Confirm your plan includes the feature.
- Confirm your subscription is active.
- In production, confirm your email is verified.
I keep getting signed out
- Sign in again and retry the action.
- Check whether you’re switching between multiple accounts in the same browser session.
- If the issue repeats, clear cookies for the site and sign in again.
Integrations aren’t sending messages
- Confirm the integration is enabled.
- Send a test message from the integration settings.
- Verify the destination channel still exists and the webhook/token is still valid.
- Start with one notification type to confirm basic routing, then expand.
Results look “mixed” across brands
- Confirm you have the right brand selected.
- Review brand domains and keywords to ensure they’re distinct.
- Use separate brands for separate product lines or regions.
Competitor analysis looks wrong
- Confirm your market/region and language are correct for the analysis.
- Review your competitor targets and remove irrelevant entries.
- Re-check later after your next reporting cycle for stability.
Hallucination/compliance findings don’t match what we believe
- Treat findings as a triage list, not as final truth.
- Verify internally, then publish clarifications in official sources.
- Re-check after updates to confirm the issue is trending down.
I hit a usage limit
- Narrow scope (brand, market, language) to avoid duplicate runs.
- Try again later if it’s a daily limit.
- Reduce the number of overlapping saved configurations.
- Upgrade if the limit blocks your core workflow.
Still stuck?
When contacting support, include your workspace email, the feature/page, your selected brand (if applicable), market/region and language, and the approximate time the issue occurred.