Different AI platforms may use different training data, retrieval behavior, and phrasing. Treat the differences as a signal: if one platform consistently describes you incorrectly, focus on strengthening the official sources and clarifications that platform is likely to rely on.

The most common causes are (1) the selected brand/scope has no completed results yet, (2) you are looking at a market/region or language with limited data, or (3) the feature is not available on your plan. Try the Troubleshooting checklist and re-check after some time.

Improvements typically show up as a trend over days to weeks. Publishing clearer official pages, FAQs, and reference content helps, but the effect is rarely instantaneous—use weekly reviews to measure progress.

Sources are grouped into practical categories (official, reference, media/reviews). Use them to decide what to fix first: start with official pages, then strengthen high-quality third-party references.

First confirm the truth internally. Then publish a clear correction in your official sources (docs/FAQ/about) and ensure the wording is unambiguous. Re-check later to confirm the issue is decreasing over time.

Yes. Use brands to keep results separated per product line or region. This makes dashboards and reports more actionable and reduces mixed signals.

Update your workspace settings (or the relevant filter, if available in the UI). For consistent trending, keep the same market/region and language when comparing week over week.

Some features are plan-limited or require admin permissions. Check your plan and confirm you’re signed into the correct workspace.

The UI will block additional runs until the limit resets. Use this as a prompt to narrow scope (brand, market, language), reduce duplicate configurations, or schedule work for later.

Some protected features require email verification. Verify your email, then sign in again and retry.

Yes—PDF reports are designed for sharing. Be mindful of what’s included if you’re sharing externally and use brand scope to keep reports relevant.

Use reports for stakeholder-ready summaries. If you need structured data for your own analysis, use the available export options in your reporting workflows.

Most failures are caused by an incorrect webhook URL, a disabled integration, or a destination that no longer exists. Reconnect the integration and run a test again.

Go to Integrations, disable the integration, or remove its configuration. Disabling is useful if you want to pause messages without losing settings.

Start by enabling a small set of notification types and send them to a dedicated channel. Then expand only when the signal-to-noise ratio is acceptable.

Include your workspace email, the page/feature, your selected brand (if applicable), market/region and language, and the approximate time the issue occurred. If there is an error message, include it verbatim.