Frequently Asked Questions
Get answers to common questions about Brand Armor AI, our monitoring capabilities, and how we protect your brand across AI platforms.
Getting Started
What is Brand Armor AI and how does it work?
Brand Armor AI helps you stay visible and accurate across AI platforms like ChatGPT, Claude, Perplexity, Gemini, and Grok. We monitor where you appear in AI recommendations, detect when AI gets your facts wrong (hallucinations), track what competitors are doing, and identify content gaps—all automatically. You get real-time dashboards showing your AI visibility, competitor intelligence, and actionable insights to ensure AI platforms recommend you first with accurate information.
Which AI platforms do you monitor?
We currently monitor leading large language models (LLMs) including OpenAI ChatGPT, Claude, Google Gemini, Perplexity and Grok. Our system is designed to easily extend coverage to emerging AI models like Meta AI as they gain market adoption.
How quickly can I get started with Brand Armor?
Setup is fast and straightforward. Once your company profile is configured, monitoring begins within hours. Most customers complete onboarding in less than a day, with immediate access to dashboards and automated reports.
AI Monitoring
How do you detect AI hallucinations about my brand?
Our system compares AI generated outputs against verified brand information and compliance rules. We use a combination of fact checking, rule based validation and anomaly detection to identify when ChatGPT, Claude or other LLMs produce misleading or false claims about your brand.
What types of brand mentions do you track?
We track direct mentions of your brand name, indirect references, product or service discussions, competitor comparisons and contextual mentions in broader industry conversations. This ensures full coverage of how your brand is portrayed across AI outputs.
How accurate is your AI monitoring?
Our monitoring achieves high accuracy through continuous model tuning and human in the loop validation. False positives are minimized using layered verification and the system learns over time from feedback to improve detection performance.
Can you monitor specific keywords beyond my brand name?
Yes. In addition to default features, you can track product names, executive names, industry specific terms and custom keywords. This flexibility helps businesses monitor brand identity, leadership visibility and niche market terms.
Features & Capabilities
What is sentiment analysis and how does it work?
Sentiment analysis automatically classifies the tone of AI responses about your brand as positive, neutral or negative. We apply scoring methodologies to highlight sentiment trends over time, giving you a clear picture of brand perception in AI driven conversations.
Do you provide competitive intelligence?
Yes. Brand Armor AI compares your brand performance against competitors across LLM platforms. Our competitive intelligence features include share of voice analysis, sentiment benchmarking and visibility tracking so you can understand positioning in your market.
What kind of alerts and notifications do you provide?
You'll receive real time alerts for critical brand mentions, compliance violations or reputation risks. Notifications can be customized by severity level and delivered via email, Teams or in platform dashboards.
Can I integrate Brand Armor AI with other tools?
Absolutely. We offer API access, custom Brand Armor AI integration, webhook support and integrations with popular tools like Google Analytics and enterprise BI platforms. This makes it easy to bring Brand Armor AI insights into your existing workflows.
Pricing & Plans
How much does Brand Armor cost?
We offer tiered pricing plans designed for startups, growing businesses and enterprises. Plans are based on the number of monitored AI platforms, compliance features and reporting frequency. Contact us for a detailed breakdown of current pricing options.
Do you offer enterprise pricing?
We do. Enterprise customers can access custom plans with advanced compliance features, large scale monitoring, dedicated support and volume based discounts.
Data & Privacy
How do you ensure data privacy and security?
We follow strict data protection practices, including end to end encryption, GDPR compliance and enterprise grade access controls. Your data is never used to train third party AI models.
Do you share my monitoring data with third parties?
No. Your monitoring data remains private and is never shared or sold to third parties. We provide full transparency in our privacy policies and only use your data for delivering our services.
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